We know you’re excited to see your little one start learning — we make sure your order arrives safe, secure, and hassle-free.

🚚 U.S. Shipping & Delivery

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  Cost: Free shipping on all U.S. orders.
  
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  Processing Time: 1–2 business days (Mon–Fri; orders after 12pm ET process next business day).
  
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  Estimated Delivery: 3–8 business days after shipment.
  
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  Carriers: USPS, UPS, or similar major carriers (selected automatically based on speed and destination).
  

Delivery timeframes are estimates only and are not guaranteed. Delays can occur due to carrier volume, weather, or holidays.

Where we ship: Contiguous U.S., Alaska, and Hawaii. We currently do not ship internationally.

PO Boxes / APO/FPO: Shipped via USPS when available.

🛡 Shipping Protection (Our Coverage)

We’ll make it right if something goes wrong in transit.

What’s covered:

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  Lost packages: No tracking movement for 7 business days (or 10 days if marked “in transit” with no scans).
  
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  Stolen packages: Carrier shows “Delivered,” but you didn’t receive it.
  
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  Damaged items: Item arrives broken or materially damaged.
  

How to file: Email support@toddleready.com within the time windows below with:

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  Order number
  
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  Photos of the outer packaging, shipping label, and damaged item(s) (for damage)
  

Time windows to report:

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  Lost: Contact us within 30 days of the last scan/ship date.
  
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  Stolen: Contact us within 7 days of the “Delivered” scan. A brief non-receipt statement may be required.
  
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  Damaged: Contact us within 7 days of delivery with photos.
  

Resolution: Upon review, we’ll replace the item or issue a refund within 7 business days. Claims that fall outside the windows above or lack requested documentation may not be eligible.

✏️ Address Changes & Order Edits

If you need to update your shipping address, contact us immediately before your order ships:

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  📧 support@toddleready.com
  
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  📱‪(954) 780-6492‬
  

Once an order has shipped, we’re unable to reroute packages.

📍 Tracking

You’ll receive a shipment confirmation email with tracking once your order leaves our warehouse.

🔁 Returns

For returns, refunds, or exchanges, please see our [Return & Refund Policy].

❓ Questions?

We’re happy to help.

📧 support@toddleready.com

📱‪(954) 780-6492‬

📍 Coral Springs, FL 33067

🕘 Mon–Fri | 9 AM – 5 PM ET

Playful Learning. Happy Kids. Reliable Support.